A challenging case study that describes a Kanban implementation across borders and cultures. A Global IT-Services delivery company is faced with a quickly changing environment and a demanding customer. Even though all KPI’s are on green, the customer wants more.
Kanban is introduced in order to further improve the services of the IT Operations department. We have transformed 20 teams, dispersed over 3 continents, to help them succeed beyond ambition.
How did we help to achieve measureable results in only 10 months? What impact does the transformation have, and what challenges does it bring? In a 45 minute session we will share our approach, best practices, and lessons learned.